Point Summary

Awards

Is Dukascopy safe or a scam

Accounts

Dukascopy offers advanced and professional traders live Forex ECN and CFD trading accounts, MCA account, as well as a Demo account across their own advanced, proprietary trading platform JForex, Web, iOS, Android and MetaTrader 4 to trade on multiple asset classes including Forex ECN, Binaries and CFDs on Stocks, Indices, Commodities and Cryptocurrencies.

The Live Forex ECN CFD Trading Account

This account is suitable for those who are interested in trading on different asset classes such as Forex ECB, Binaries and CFDs on Indices, Stocks, Commodities and Cryptocurrencies across the broker’s own professional JForex trading platform, Web, iOS and Android operating systems as well as MetaTrader 4.

Dukascopy e-Banking Account

Users can also access banking services and have a modern Swiss e-banking account linked to their mobile. This allows clients to transfer money between accounts for free, open a plastic or virtual Dukascopy card and use it for online and offline payments as well as ATM withdrawals.

Can open a multi-currency banking account even without having to open a trading account.

Note: Dukascopy does not accept clients from the Canada, Belgium and Israel.

Demo Account

The Forex market offers attractive opportunities for traders, but also involves risk. That’s why before diving into Forex trading with a live account, it’s best to open a risk-free Forex demo account. The Dukascopy Demo Account provides the same Forex trading experience as real accounts. The only difference is that the funds on the Forex demo account are simulated. You don’t trade with real money, so it is completely risk-free.

Pacticing with unlimited demo dollars helps you better understand how to execute trades, your risk exposure, boost your trading skills, refine on your trading strategies or test Experts-Advisers under real market conditions.

When you choose to open an account with Dukascopy, you can select between a live and a demo version. There is no exchange of funds involved, so you do not need to verify your identity.

Note: Demo account remains valid only for 14 days

Gold Account

The broker allows its clients to open current accounts and self-trader accounts in non-deliverable gold. Opening a gold account is an alternative to actually purchasing physical gold. It allows the account holder to own gold without actually having to store it and protect it. Gold account holders, however, have to pay custody fees.

Account holders cannot withdraw any physical gold from their accounts, only the equivalent value in their selected currency. If you are interested in opening a gold account, you can contact your account manager.

How to to open a Live Forex ECN CFD Trading Account

It takes three simple steps to open this Account, go to dukascopy.com

After starting the opening process by clicking on step one, users are then asked to choose the amount they would like to start trading with and what type of account they want: Individual, Joint Account or Corporate Account. The minimum deposit is $1,000.

For users wanting to deposit less they can put in their chosen amount and are then redirected to open an account with Dukascopy Europe which is an EU subsidiary of Dukascopy Bank. The Forex European account only requires a minimum deposit of $100. To open a Swiss account, you will need a minimum of $5,000. There are minimal benefits that open up with a more significant deposit. For example, if you deposit $100,000, you get bank guarantees. You can choose to open an account either on the JForex platform or on the MT4 trading platform.

Users are then asked for their personal details and financial information before setting up their account profile and what type of account they would like to open:

And then to verify their identity which can be done through downloading the Dukascopy Connect 911 app from the Google Play store or Apple App store. This is the fastest way as it uses video-identification so accounts can be opened in just one hour but generally within one day.

Clients can deposit funds in a variety of currencies when using their own JForex trading platform. This includes CHF, EUR, USD, GBP, CAD, JPY, SGD, PLN, AUD, HKD, DKK, MXN, NOK, NZD, RUB, SEK, TRY, ZAR, XAU, CNH, CZK, HUF, ILS, RON and BTC.

Platforms

There are a couple of different trading platforms you can choose from with Dukascopy. Their main platform is called JForex3, there is also support for the industry standard MetaTrader 4 platforms for those who are familiar and prefer to use this.


Web and Desktop Trading platform

jForex

The JForex 3 platform is excellent for technical trading and automated strategies. It’s available as a desktop download or can be accessed via web browser. Online charts, 24 drawing tools, and over 270 indicators and chart studies allow traders to analyse market sentiment.

JForex 3 is particularly good for automated trading. Cloud storage and VPN services allow strategies to run around the clock.

It has support for things like cloud storage and algorithmic trading. They have more than 300 charting options, which is one of the best offerings in the industry in this regard.

Desktop platform

Dukascopy’s JForex desktop platform is its universal trading software designed for manual and automated trading

The JForex platform is feature rich and well suited for advanced traders. While beginner traders may find the level of features daunting, there are quick start manuals and video tutorials available.

Some of the features of the JForex Desktop platform include:

• Manual, automated and chart trading
• 250 indicators and chart studies
• Calendar of economic events, news
• Automated trading on users machine or Strategy Server
• Automated trading historical tester
• Renko, Range bars, Point Figure and Line break charts
• Plugin support
• Multi-language interface : Arabic, Azerbaijan, Bulgarian, Chinese, Czech, English, French, Georgian, Korean, German, Hungarian, Italian, Japanese, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian.
• Wide range of trading orders: Market, Limit, Stop, Take Profit, Stop Loss, Stop Limit, Trailing Stop, Place Bid/Offer, OCO, IFD etc.
• Hedging and scalping allowe

Here is a screenshot of Dukascopy’s JForex Desktop trading platform:

Overall, it is well-designed and easy to use as a trading platform.

Web Platform

The major advantage of the web version is that it runs on all operating systems and requires no downloads. Also, it is always the latest version of the software that needs no updates. JForex website is best supported on modern browsers such as Google Chrome, Safari and Firefox. It maintains most of the features of the desktop version except automated trading and the ‘net position’ mode.

The JForex Web platform is well suited for traders who prefer easy access to trade but less features.

Here is a screenshot of Dukascopy’s JForex Web trading platform:

Some of the features of the JForex Web platform include:

• Optimized for quick access
• Manual and chart trading
• 68 indicators and chart studies
• Automated trading on Strategy Server
• Live market news and calendars
• Workspace saving on JCloud
• Low technical requirements
• Multi-language interface

MT4

A third-party bridge allows Dukascopy traders to use the industry-standard MT4 system. So traders more comfortable viewing forex data, gold charts and live price quotes on MT4, can do so. An economic calendar, widgets and advanced charting tools are also available on MT4.

As the industry’s leading software, it’s reassuring to see Duksacopy have made the MT4 platform available, along with leading names including Zulutrade, Pepperstone, Oanda, and XTB.

However, trading commissions differ when using the MetaTrader 4 platform with Dukascopy. Currently, $1 per 1 MT4 lot is charged on top of Dukascopy’s standard fees for trading on the MetaTrader 4 platform.

Mobile Trading

JForex

Dukascopy has a number of different mobile apps for their offering. Each of these works well on both Android and iOS devices. There are a lot of premium features associated with the apps, which makes your experience a good one.

The charting capabilities are strong and you can easily customize your experience according to your preferences. There is almost 50 technical indicators available on the mobile app and you should have more than enough tools that you will ever need when trading through a mobile app.
Some of the feature of the JForex mobile platform include:

• Live, secure and persistent connection with server
• Instant order execution
• Wide range of trading orders (including stop / limit / bid offer )
• OCO / merge functionality
• Access to trading reports
• Automated trading on Strategy Server
• Live Charts with technical analysis
• FX Market News
• Economic Calendars
• Dukascopy TV
• Daily High/Low
• Movers Shakers
• Pivot Point Levels

MT4

Dukascopy offers MT4 trading on both iOS and Android operating systems.


The comparision of JForex platform feature

Commissions and Fees

Depending on the Dukascopy Bank SA services used by the client, various commissions may apply.

The volume commission is charged in the primary currency for each opening or closing trade. Volume commission rate is expressed in USD per 1 million USD traded.

The volume commission is converted to the Client Accounts Basic Currency.


Trading Commissions based on Net Deposit Amount:

Examples of volume commission calculation depending on net deposit, equity and traded volume:

In case Net Deposit, Equity and Traded Volume lead to different commission rates, Dukascopy Bank applies the lowest (as illustrated in the examples below).

For Self Traders with several margin accounts with Dukascopy Bank, Net Deposits, Equities and Traded Volumes are cumulated to define a unique volume commission rate applied to all margin accounts.

Trading commissions for trading on metatrader 4 platform

In addition to the standard fees, $1 per 1 MT4 lot ($10 per $1 million) is charged for trading on MetaTrader 4 platform.

The volume commission on MT4 accounts is calculated for a round turn transaction and is charged on opening trades in the account currency. The volume commission is calculated from the primary amount and converted to the Client Accounts Balance Currency.

Trading commissions for single stock CFD, ETF, CFD

For clients appointing an external manager/attorney

The volume commission rate may amount to a maximum of USD 100 per USD 1 million traded.

All volume commissions are converted to the Client accounts base currency at the moment when the trade is executed, at Dukascopy Bank SA current spot rate adjusted by a 0.5% fee.

In addition to the standard volume commission an extra fee of USD 5 per 1 million USD for currencies and USD 7.5 per 1 million USD for precious metals is applicable to swap-free-accounts.

Trading Commissions For Binary Options Trading

Clients who trade binary options with Dukascopy pay a premium according to the contract size. This premium is automatically debited by the bank from the client’s account, prior to opening any binary options contract.

Other Fees

Inactivity Fees
5 DUK+ once charged if there are no transactions on the MCA account for more than 3 months from the date of creation of the account.

Inactivity fee of up to $40 a year is applied to accounts where no positions are taken after a year.

Bank Guarantee Fees
Bank Guarantees may be issued only in relation with a Standard Current Account: 1.25% per year*

Currency Exchange
On-line money exchange, deposits, withdrawals, internal and external transfers, all kind of fees, compensations and adjustments, which require currency conversions are executed at Dukascopy Bank SAs current spot rate adjusted by a fee in the table below.

Deposits Withdrawals

WITHDRAWALS

Bank Transfers1,4	CHF 2.3 for payments in CHF in Switzerland or CHF 155 EUR 2.3 for SEPA payments or EUR 205 / USD 50 / GBP 15 / AUD 30 / CAD 30 / CNY 150 / CZK 500 / DKK 150 / HKD 180 / HUF 5500 / ILS 70 / JPY 2500 / MXN 350 / NOK 180 / NZD 30 / PLN 80 / RON 80 / RUB 1800 / SEK 170 / SGD 30 / TRY 65 / ZAR 280
Payment Cards	1.5 EUR + 2.5% (or currency equivalent)
Skrill	2.5%
Neteller	1 EUR or 2.5%3
In Bitcoins Ether	USD 10

• ¹Commissions of third banks might be added.
• ²Should client want to use a card having other base currency, an additional conversion fee may apply.
• ³If withdrawn or deposited sum is 40 EUR or smaller, commission amounts to 1 EUR. For larger sums commission is equal to 2.5%.
• ⁴Fees for transfers ordered by online customer report. Transfer fees are doubled in case of signed withdrawal form.
• ⁵White Label Partners are charged CHF 10, EUR 7.5.

Trading Features

Bonus Promotion

Volume trading commission discount program

Dukascopy Bank offers its self trading clients the possibility to get a 20% discount on volume trading commissions (here-after the "Discount"). Clients can apply for the Discount within 30 days since their last credit on their account. Subscription to the Discount program entails conditions on traded volume which shall be reached within 1 year after the Discount program subscription day. Any withdrawal made by the client on his/her account before the required traded volume is reached will cancel his/her participation in the Discount program.

How to apply for this discount

Clients can apply for the 20% Discount within 30 days since they made a credit on their account. The incoming transfer (Deposit) should be the last operation on the account, i.e. there should be no outgoing transfers (Withdrawals) after the Deposit. Application for the Discount can be submitted from the trading platform, Portfolio menu – My Account report. The Discount applies only to volume trading commissions paid by the Client after his/her successful subscription to the program. The accrued Discount is calculated and shown in the online reports. The Discount does not change the amount of volume trading commissions charged by Dukascopy Bank. The Discount is a refund of commissions on the client account after all the conditions set in the present Terms and Conditions are fulfilled.


Anniversary bonus

Celebrating its 11-year anniversary Dukascopy offers its clients an exceptional opportunity to get 100% Bonus of the account equity. Clients can apply for a Bonus during 30 days since their last credit on their account. Bonus subscription entails conditions on traded volume which shall be reached within 1 year after the Bonus is credited on the client account. Any withdrawal from the account before the required traded volume is reached will cancel the Bonus.

Anniversary Bonus is also available for Binary Option accounts.

How to get anniversary bonus

Clients can apply for a Bonus during 30 days since they made a credit on their account, given that the total sum of all incoming/outgoing funds for the last 30 days is positive. The incoming transfer (Deposit) should be the last operation on the account, i.e. there should be no outgoing transfers (Withdrawals) after the Deposit.

Application for a Bonus can be done from the trading platform, Portfolio menu – My Account report.

Bonus amount will be added to the account equity right after application and will become available for trading as additional margin.


Refer your friend

Live clients are welcome to share their Dukascopy trading experience with their friends and invite them to benefit from the outstanding trading conditions provided by our Bank. Should a friend you refer become a live trader with Dukascopy Bank, you will enjoy a 100% discount for your future trading commission till the full amount of the discount (100 USD) is reached. The commission discount will be credited on a daily basis starting from the moment your referred friend has performed the first trade.

Customer Support

Customer support is available 24 hours a day, 5 days a week in various formats.
As you move around the site, the chatbox will expand to ask if you need any help. It is available, like the website, in many different languages.

You will also find a link to send a message along with the Geneva address and telephone numbers towards the bottom of the site.

Phone Line

Main phone (24h): +41 22 799 4888
Live trading (24h): + 41 22 799 4848
Live client support (24h): + 41 22 799 4838

For clients security and to ensure quality of service, please note that phone conversations may be recorded.

Your requests may be served by employees of Dukascopy Group located in or outside Switzerland.^*

There is an FAQ section where you will find the answers to the most commonly asked questions.

Research Education

Research

Dukascopy a massive array of research tools available to you such as Dukascopy TV, SWFX Sentiment Index, Calendars, Forex Calculators, COT Charts and FX Market Signals.”. You will be hard-pressed to find a better research offering elsewhere.

They offer access to market research, economic calendars and news items, the Dukascopy website offers an even bigger range of advanced trading tools


They also offer a huge variety of advanced trading tools such as the SWFX Sentiment Index, COT Charts, Pivot Point Levels, Position Size Calculator and more. (Go to Market Info/ SWFX Sentiment Index)

You also can gain access to regular live webinars in different languages. They often upload seminars that have taken place from across the globe. They also have 20 different stations on Dukascopy TV which have a wide array of different programing, both related to trading and to other niches.

This includes consensus forecasts, a massive amount of indicators and other tools to help you with your overall trading experience. They have a staggering amount of daily market commentary and are one of the best news sources around for forex news.


Education

While Dukascopy offers a wide variety of trading tools, there is a distinct lack of educational resources in learning to trade. This makes the wide variety of trading tools meaningless to beginner traders who do not know how to use them.

However, when viewing the trading platforms there is a wealth of information available in helping to use a platform such as a quick start manual and video tutorials.